Store Policy

Privacy Policy

 

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Your Guide To Privacy

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Here at Under Over Alice we respect your privacy and data! It’s important to us that you know how we collect and use your data, and that you know your data will only be used to provide you with a better shopping experience and fulfil our contract with you

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We will protect your data like it's our own, our website is hosted on the wix.com platform, who provide us with the platform to sell our products to you, any data stored is stored on secure servers behind a firewall

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Your data, your preferences. You have full control of what and how you hear from us. You have the option to sign up to our mailing list, while we won't bombard you with updates we will try and keep you in the loop with any great offers and new products that we are really proud of. You can unsubscribe at any point, just hit unsubscribe at the bottom of the email

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We won't store your personal info for longer than necessary, if we don't need it we'll delete it

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Information You Share with Us

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Most of the information you provide happens when you’re engaging with our brand. This information may include information you enter when browsing, making a purchase or signing up for an account - like your name, email address, shipping and billing address, credit card info - or information that is collected automatically through cookies and third party tools. This information may include visit and purchase history, IP address, length of visits to certain pages, page interaction information, and browser/device information.

 

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How We Use This Information

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Name and Contact Details - we use this information so that we can:

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• Deliver purchases to you, so that you can get your order 

• Send order or customer service updates, so we can keep track of your order and solve any order issues if they come up 

• Enable you to log into your account, so you have a place on Under Over Alice to manage your orders and account info

• Send brand or marketing messages, to keep you up to date on our new offers and exciting items we are super proud of

 

You can update information and preferences in your Account Dashboard, and you are free to unsubscribe at any time

 

Payment Info - we use this information so that we can:

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• Take payment, we’ve got to charge you before we are able to send your items

• Fraud prevention and detection purposes - to protect both of us against fraud

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If you decide to purchase from us, we will take payment in the form of credit/debit card or Paypal. We will use the card, and address information to process your transaction via third-party payment processors, which adhere to standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

You can edit this information when you checkout and edit your Payment Information. It is your choice whether to save your card details for faster checkout. We do not store your card details, we just use them to take payment.

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Purchase, Order and Browse History - we use this information so that we can:

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• Maintain your shopping session, so that you can keep track of any items you have added to your basket

• Provide customer service and support, including returns, we need your history to serve you better

• Show you products (we think) you will like

 

You can ask us to delete your data if you want, or you can choose not to shop with us :(

 

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Cookies

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Under Over Alice does utilise “Cookies” for important reasons, such as to ensure the site is secure and safe, to help recognise you as a repeat visitor and to track traffic patterns on our site. We use this information in order to:

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• Improve user-friendliness and functionality, to make sure you’re getting the best shopping experience

• Protect our website, to prevent fraud for you and for us

 

You have the option to allow or disable Cookies 

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Who We Share That Information With 

 

Under Over Alice will not sell your personal information, but we do sometimes need to share your information with carefully selected third-party services in order to provide you with relevant experiences. 

 

We use your card and address information to process transaction via third party payment processors. We don’t store your credit card information, but our payment partners may to make your future purchases easier and faster. 

 

If you use third party services like Facebook or Google to log into your account, information must be shared with the partner in order for this to work, it helps you log in faster in the future and saves you time remembering your password.

 

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Your Rights

 

You have the right to be informed about how your info is being used (like this notice) and the right to request the deletion of any of your personal data we hold about you. If you don’t want us to process your data any more, or if you would like to access, correct, amend or delete any personal information we have about you, or if you just want to ask us a question about anything at all, you are invited to contact us at contact@underoveralice.co.uk. 

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We aim to be as transparent as possible and as we are a small business, you can rest assured you are in safe hands.

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